Terms of Service of watsi

Last updated: August 24, 2026

1. WHO PROVIDES THE SERVICE

watsi is operated by watsi, Inc., a corporation incorporated in the State of Delaware, United States, with its address at 41 West Highway 14 #129, Spearfish, SD 57783, United States ("watsi", "we", "us"). Its operating team is located in Mexico.

These Terms of Service ("Terms") govern the use of the watsi.ai site, the web application, the mobile application for iOS and Android, and the associated APIs and integrations (together, the "Services"). By using the Services, you accept these Terms. If you do not agree, do not use the Services.

2. WHAT WATSI IS

watsi is a conversational customer-engagement platform. It lets a business handle, from a single unified inbox, the conversations its customers initiate on WhatsApp Business, Instagram, Messenger, and the web widget on its own site, with artificial-intelligence agents that respond according to the information and rules the business configures. It also includes contact management, appointment scheduling, assignment to team members, and analytics.

watsi can also import leads generated from TikTok ads and, when the operator enables the channel, manage TikTok direct messages.

The Services are intended for businesses and the people who operate them, not for end consumers.

3. ACCOUNT AND ELIGIBILITY

To use the Services you must be at least 18 years old and able to enter into a binding contract, either on your own behalf or on behalf of the business you register. You are responsible for the accuracy of your registration data, for the confidentiality of your credentials, and for the activity that occurs in your account.

Account creation and billing administration take place on the website. The mobile application allows you to sign in with an account previously created on the web, but not to create accounts or purchase plans.

4. PLANS, BALANCE, AND BILLING

The Services are contracted through plans and through a prepaid balance consumed according to usage (for example, per message processed). The current conditions of each plan, its limits, and its prices are shown on the site and in the dashboard at the time of purchase.

Subscription plans are billed on a recurring basis until you cancel them. The prepaid balance is consumed with usage and does not expire while the account is active, unless stated otherwise at the time of purchase.

Call minutes are purchased and consumed separately from messages: they are two distinct balances and are neither interchangeable nor convertible into one another. Usage is rounded up to the full minute per call, only calls answered by the artificial-intelligence agent are charged, and minutes already consumed are non-refundable. The current price per minute and the contents of each pack are shown in the dashboard at the time of purchase.

Payments are processed through Stripe. watsi does not store card numbers or security codes.

5. CANCELLATION AND REFUNDS

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the period already billed; periods in progress are not prorated.

We offer a full refund within 7 calendar days of the initial purchase of a plan. Outside that window, amounts already billed are non-refundable, unless applicable law provides otherwise.

6. ACCEPTABLE USE

In using the Services, you agree not to:

• Send unsolicited, bulk, or promotional messages to people who have not given their consent or with whom you do not have a prior relationship that justifies it.
• Use the Services for unlawful, fraudulent, or deceptive activities, or to impersonate another person or business.
• Send or solicit unlawful or defamatory content, or content that infringes third-party rights.
• Collect or process personal data without a legal basis to do so.
• Attempt to breach the security of the Services, access other customers' data, or reverse-engineer the platform.
• Resell or give third parties access to the Services without our written consent.

You are responsible for having a legal basis to contact the people whose data you bring into the platform, and for handling the requests those people direct to you about their data.

7. THIRD-PARTY CHANNELS

The Services connect to platforms operated by third parties: WhatsApp Business and the Meta platforms (Instagram, Messenger), TikTok, and Google services (Calendar, Meet). Use of each channel is additionally subject to the policies of the relevant provider, and you agree to comply with them.

Those providers may change, restrict, or suspend their APIs at any time. watsi does not control those decisions and is not liable for outages, messaging limits, or number or account blocks imposed by them.

watsi, Inc. is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC, Meta Platforms, Inc., TikTok Ltd., ByteDance Ltd., or Google LLC.

8. CUSTOMER CONTENT

You retain ownership of the information you upload to or generate in the Services: contacts, conversations, templates, catalogs, and configurations ("Customer Content"). You grant us a limited, non-exclusive, revocable license to host, process, and transmit that content for the sole purpose of providing you the Services.

We do not use your Customer Content or the content of your conversations to train generalized artificial-intelligence models.

9. ARTIFICIAL-INTELLIGENCE AGENTS

watsi agents generate responses automatically from the information and rules you configure. Responses generated by artificial intelligence may contain errors, omissions, or inaccuracies.

You are responsible for your agent's configuration, for reviewing its behavior, and for the content sent to your customers under your brand. The Services provide controls for a member of your team to take over any conversation. watsi is not a substitute for professional advice of any kind.

Call recording. The Services offer an optional feature, off by default, to record and transcribe your AI agent's calls (phone calls and in-browser test calls). watsi provides the technical capability; you are the controller of those recordings with respect to your customers. If you enable it, you agree to inform people that the call is being recorded and to obtain any consent required by the law applicable in your jurisdiction; the agent plays a spoken notice at the start of the call as support, which does not replace your own legal obligations. Recordings and transcripts are retained for 90 days (see the Privacy Policy). WhatsApp call audio is not recorded.

10. INTELLECTUAL PROPERTY

The platform, its software, its brand, and its documentation are the property of watsi, Inc. These Terms transfer no rights over them to you, other than the limited right to use the Services in accordance with your plan.

11. PRIVACY

The processing of personal data is described in our Privacy Policy, available at https://watsi.ai/privacy-policy, which forms an integral part of these Terms.

12. AVAILABILITY AND SUPPORT

We aim to keep the Services continuously available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, and functionality changes.

Support is provided through the channels listed in Section 18, on business days.

13. SUSPENSION AND TERMINATION

We may suspend or terminate your access, with prior notice where reasonably possible, if you breach these Terms, if your use puts at risk the security or operation of the platform or of our channel providers, or if there is non-payment.

You may terminate at any time by cancelling your plan and deleting your account. The effects of deletion on your data are described in the retention section of the Privacy Policy.

14. WARRANTIES AND LIMITATION OF LIABILITY

The Services are provided as is, without implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, the total liability of watsi, Inc. to you for any claim relating to the Services will not exceed the amount you have paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect damages, lost profits, or data loss arising from causes outside our reasonable control.

Nothing in this section limits liabilities that applicable law does not allow to be limited.

15. INDEMNITY

You will hold us harmless against third-party claims arising from the content you send through the Services, from non-compliance with third-party channel policies, or from the processing of personal data without a legal basis.

16. CHANGES TO THESE TERMS

We may update these Terms. Where changes are material, we will notify you by email or through a prominent notice within the Services at least 15 calendar days in advance. Continuing to use the Services after the change takes effect constitutes acceptance.

17. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of Delaware, United States, without giving effect to its conflict-of-laws rules. For any dispute that cannot be resolved by agreement, the parties submit to the state and federal courts located in the State of Delaware.

The foregoing does not deprive you of the protections granted by the mandatory consumer-protection rules of your country of residence, where those rules cannot be waived by agreement between the parties. If you reside in Mexico, you retain the rights granted to you by consumer-protection and personal-data-protection legislation, including the ability to approach the competent authorities.

18. CONTACT

watsi, Inc.
41 West Highway 14 #129, Spearfish, SD 57783, United States
Email: soporte@watsi.ai
WhatsApp: https://wa.me/526634404555

Thank you for using watsi.